Measuring progress
Keep the change only while it helps.
Review paperwork, handoffs, software, and AI against the same starting point.
Work through the decision
Review the work, then record the decision.
Compare time, quality, use, and full costs before deciding whether to continue, adjust, or stop.
- Operating owner
- Name the person responsible for the result.
- Fair comparison
- Use the same task types, quality checks, and review periods.
- Review date
- Agree when to compare results with the starting measures and targets.
| Measure | Compare | Interpret carefully | Review action |
|---|---|---|---|
| Time per taskmin/task | Starting and current hands-on time, waiting, and corrections. | Volume or task difficulty may have changed. | Explain differences before crediting the change. |
| Work needing correctioncorrections/100 tasks | Sample completed tasks using the same quality check. | Faster work can still mean poorer quality. | Review exceptions and where extra work moves. |
| Use by the team% eligible staff | Actual users versus expected users, skipped steps, and staff feedback. | Usage alone does not establish value. | Check which roles need clearer instructions or training. |
| Full running cost$/month | Tools, review effort, maintenance, and training; show setup separately. | Time released is capacity, not automatic cash savings. | Compare the ongoing cost with the value of the whole workflow. |
Close the review with a recorded choice.
- Decision
- Continue, adjust, or stop; keep the evidence and reasons.
- Action and owner
- Assign changes, instructions, training, and any fallback.
- Next review
- Set the due date and repeat the comparison after the agreed actions.
Look beyond the tool.
Check whether work has shifted to another person or team. Time released is capacity, not automatic cash savings.
- Keep a decision record
- Retain the measures, assumptions, owner, and next review date.
Questions before you decide.
Does higher usage mean the change is working?
Usage alone does not establish value. Compare task time, corrections, running costs, and staff feedback against the starting point.
Who keeps the improvement useful?
Name an operating owner and agree the next review date. Record any changes, training, and fallback needed before the next review.
Continue the decision.
Review how the workflow is holding up.
Expected Illustrative working assumptions; adjust to your task.
- Business value
- 3 / 2 rating / 5
- Available data
- 2.5 / 2.5 rating / 5
- Human review
- 4 / 2 rating / 5
- Full costs
- 3 / 1.5 rating / 5
- Team ownership
- 3.5 / 2.5 rating / 5
Change the inputs
Show uncertainty in task time.
Expected Illustrative working assumptions.
- Low
- 8 minutes
- Working estimate
- 12 minutes
- High
- 18 minutes
