ZOYASolutionsStress-test →
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Government & Public Services

Help staff move requests through clear, accountable steps.

Find what is making the system late, and what to fund first.

Public library with bookshelves and a service desk.

Where an engagement can help

Illustrative engagement examples, not client results.

Check an application pack

Identify missing documents against a published checklist; authorized staff retain eligibility and service decisions.

Open application folder with an empty document pocket at a public-service desk.
  1. Application recordsMissing record
  2. Completeness check
  3. Staff decision
  4. Response handling
Illustrative workflow; people approve the next step. The marked step is where elapsed time collects.

Draft a public enquiry response

Retrieve approved guidance and prepare a cited draft that a staff member verifies before sending.

  1. Approved records
  2. Draft a public enquiry response
  3. Check the resultRework
  4. Release or return
Illustrative workflow; people approve the next step. The marked step is where elapsed time collects.

How we classify these delays

Count the whole task.

Expected Count drafting and review together.

Time per task, in minutesIllustrative inputs: today 20 minutes; AI work 8 plus human checking 4 equals 12 minutes.
Illustrative time per task, not client results.
Use your own inputs

8 minutes released per task.Capacity, not guaranteed cash savings.

From review to working practice

  1. Understand the problem Find where the time collects.
  2. Prove the value Test whether fixing it pays.
  3. Make it work Build it with checks and an owner.
  4. Keep it useful Keep it working after handover.

Bring one workflow.

Request a free workflow review →

A free 30-minute review covers one workflow. Delivery is separately scoped.